yammer

Automatically convert Yammer posts into tickets or ticket notes by integrating Yammer with Freshservice.

Install available only on Desktop

Published by Freshworks
about 1 year ago

in Others

Help and Supportsupport@freshservice.com https://support.freshservice.com

yammer

Automatically convert Yammer posts into tickets or ticket notes by integrating Yammer with Freshservice.

					        	ESNs like Yammer that allow your employees to network informally usually lead to the IT support team getting a certain number of requests or complaints from this route. Often, there’s a dedicated IT Support group on the network. The primary benefits of this integration are as follows:
- Freshservice’s Yammer integration lets you automatically create tickets and ticket notes from Yammer posts, as well as broadcast service desk announcements on Yammer. 
- As information is synced between the apps, agents and users can respond via either — a reply or note on a Freshservice ticket will appear as a comment on the corresponding Yammer post, while replies on the Yammer thread will appear as notes on the ticket.
					        	
							Please click on the link below so you can be redirected to the solution article with detailed information on the installation process.

https://support.freshservice.com/support/solutions/articles/207749-freshservice-integration-with-yammer
							

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