Tonkean

Enable end-to-end automation of various workflows with the Freshservice-Tonkean integration.

Install available only on Desktop

Published by Tonkean
3 months ago

in Agent Productivity, Bots & Workflows, Agent Productivity, Bots & Workflows

Help and Supportsupport@tonkean.com https://help.tonkean.com

Tonkean

Enable end-to-end automation of various workflows with the Freshservice-Tonkean integration.

					        	Tonkean uses AI to autonomously coordinate, execute and manage your IT Service workflows, across data and people, so nothing falls through the cracks.

End-to-End Workflow Automation
With a powerful Workflow Builder, easily automate your mission-critical workflows: Tickets routing and assigning the right person, escalation & auto-followup on urgent tickets, and data up-keep by automatically collect relevant information from people and other tools to keep Freshservice up-to-date.

AI-Powered Coordination Engine
Notifications don’t ensure accountability.
With our out-of-the-box people coordination capabilities, the Tonkean Bot makes sure your routing and escalations processes are actually being taking care of.
Easily automate Approvals, Delegations, Escalations or collecting of information from your team, from Freshservice, and back to Freshservice!

Your Mission Control Center
Where everything comes together. Visibility is a critical gap in making sure things are running as planned, with Tonkean Live Reports you can monitor and manage your entire mission from one place.
Create custom views of your Freshservice data, aggregate information and enrich it with information from other tools.
					        	
							1. Create a Tonkean Account
2. Add Freshservice to your Data Sources
3. Create a Tonkean Bot
4. Monitor Freshservice Tickets / Problems / Tasks and create your workflow
5. Or use Freshservice actions as part of any other flow!
							

Help and Supportsupport@tonkean.com https://help.tonkean.com

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