Freshservice’s PagerDuty integration ensures that every ticket is attended and gets the attention it deserves. By installing the PagerDuty app: - You can sync your PagerDuty incidents with Freshservice and manage all your incidents from your service desk, letting your team handle critical incidents quickly and efficiently. - All status changes are automatically reflected on both platforms. - Every new ticket created in Freshservice creates a new incident in PagerDuty, bringing its advanced monitoring, SLA-based escalation and alert system into effect. - You can opt to receive PagerDuty alerts via SMS, push notifications, phone calls, or emails.