OpsGenie ensures the right people are notified at the right time using emails, text messages, voice and mobile push notifications thereby increasing the productivity of agents. The following are the features this integration supports: - When a new ticket created in Freshservice, an alert is also created in OpsGenie automatically through the integration. - When the status of a triggered event is changed between from 2 or 3 to 4 or 5, OpsGenie automatically closes the alert. - If Send Alert Updates Back to Freshservice is enabled, actions for Freshservice will be executed in Freshservice when the chosen action is executed in OpsGenie for alerts which are created by the Freshservice integration. - If Create Freshservice Tickets for OpsGenie Alerts is enabled, actions for Freshservice will be executed in Freshservice when the chosen action is executed in OpsGenie for alerts which have a source other than the Freshservice integration.