The Google Drive Integration lets agents and end users browse for files from their Google Drive folder and share them when submitting or replying to a ticket in Freshservice. Some benefits of using this app are: 1. Each agent or end user can link their Google Drive accounts to their Freshservice accounts and use Google Drive's features to share documents and resources. 2. Attachments made from Google Drive aren't stored in Freshservice. They are hot linked from the original source, thereby removing file size restrictions and file upload difficulties for agents.