Freshservice on PowerBI is an analytical add-on for Freshservice customers. This app delivers Operational & Analytical Dashboards surrounding your Freshservice tickets; coverage includes Ticket Analytics, Agent Productivity and Team Performance delivered through Microsoft Power BI. This leverages your existing enterprise PowerBI environment to deliver the reports and dashboards. Try out this application for free for a limited period. Also customization of reports are available at a nominal cost and can be implemented on your premise or off-premise on a secure Azure cloud.