Freshservice on PowerBI

Analytical PowerBI add-on to Freshservice Application

Install available only on Desktop

Published by Radiare Software Solutions Pvt Ltd
6 months ago

in Reporting and Analytics

Help and Supportfreshservicesupport@radiare.com https://radiare.freshservice.com

Freshservice on PowerBI

Analytical PowerBI add-on to Freshservice Application

					        	Freshservice on PowerBI is an analytical add-on for Freshservice customers. This app delivers Operational & Analytical Dashboards surrounding your Freshservice tickets; coverage includes Ticket Analytics, Agent Productivity and Team Performance delivered through Microsoft Power BI. This leverages your existing enterprise PowerBI environment to deliver the reports and dashboards
					        	
							You can use this app to visualize the dashboard in Power BI account. First of all, the following information is required to configure the App.
   - Freshservice URL (organization.freshservice.com) 
  - Freshservice API Key. 
Here's how you can get your API key: 
      i. Login to your Freshservice Account. 
     ii. Click on your Agent Avatar on the top right and select Profile Settings. 
    iii. On the right pane, you would find the API Key. 
    iv. Copy-paste this as required to authenticate third-party solutions. 
- Power BI Pro Account (freshservicebi@organization.com) 
- Role Based Security Details Click here to download the Template 
    i. Role Name - Quality Analyst 
   ii. Access Rule - To view the ticket data associated with the group 'QA'
							

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