Syncing Freshservice Requesters / Users - Dynamics Contacts allows you to keep customer master data up-to-date in both systems. Updates made in one system will synchronise to the other. This allows different teams (e.g. a helpdesk team and a sales team) who are using different systems work off an up-to-date data set. Freshservice Tickets, Problems and Change Requests -> Dynamics Cases provides a reference view of Freshservice items within Dynamics allowing Dynamics users to better understand their customers. Freshservice Assets, Asset Types & Departments -> Dynamics custom entities provides a reference view of the underlying Freshservice data to ensure that Dynamics users have complete context. Freshservice Agents -> Freshservice Agents, a custom entity inside Dynamics that allows you to associate Freshservice users to Dynamics records without requiring Dynamics licenses for every Freshservice user. Once setup, the integration is operated as a managed service by Recursyv.