Chrome OS device discovery

The ChromeOS device discovery app lets you sync your ChromeOS device information into your Freshservice asset management module.

Install available only on Desktop

Published by Freshworks
4 months ago

in Agent Productivity, Assets & Alerts Monitoring, G Suite

Help and Supportsupport@freshservice.com https://support.freshservice.com

Chrome OS device discovery

The ChromeOS device discovery app lets you sync your ChromeOS device information into your Freshservice asset management module.

					        	Key benefits - 

1. All asset data managed within a single module within your service desk solution
2. Associate ChromeOS devices to tickets for better insights on the history of issues
3. Be up to date with the latest asset information fetched every 24 hours
					        	
							1. Head over to the Admin tab in Freshservice.
2. Under the Helpdesk Productivity tab, click on the “Apps” icon and go to “Get more Apps”.
3. When you find ChromeOS device discovery app, simply click on the icon and hit Install.
4. In the successive page, select 'Enable' to activate the application.
3. You should be redirected to the Google OAuth page. Please enter your google admin credentials. 
4. Allow "View your Chrome OS devices' metadata" when prompted.
5. You will be redirected to the accounts listing page.
6. When the sync is completed, the Last sync time will be updated to the time when the discovery was completed. Sync progress or failure data would be displayed under "Last sync time".
7. To check the fetched devices, navigate to Assets -> Inventory. Choose the filter Hardware -> Created By -> Chrome Connector
							

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