Cx MOMENTS AI automatically tags Freshservice tickets to enable rich Observer rules. This add-on to Cx MOMENTS Ticket Analytics enables Support Managers to use our automatically discovered AI tags to create Observer rules that trigger specific actions in the support desk, such as automated responses or auto-routing / auto-assignments of tickets. Some examples below: - Automated response: customer queries about "password reset" and "windows 10" can generate an auto-reply pointing to the url for windows 10 password reset. - Automated routing: customer complaints about email box storage limits can be routed to the "Email Server Management" agent role. And of course these AI tags can also be used as filters in Freshservice Reports.