Make life easier with the help of the Attachments Manager app. This app allows you to organize all your ticket attachments and access them from one common location Once installed, the Attachment Management widget can be found in the ticket details section of your helpdesk. When an agent receives an email with attachments, they will be able to immediately find and access the files in the widget. These files need do not need to be downloaded to be viewed, simply click on a file in the widget to open it in a new window. Once opened, the file can be downloaded and re-uploaded as required. This app makes it easy for agents to locate and access attachments by displaying all the attachments associated with a ticket in one place.