Installing the AlertOps app would increase the productivity of your agents by providing the following support: - This integration enables you to automatically open and close alerts sent from Freshservice . - In AlertOps, you can craft a custom message to be sent out with the alert using any field from the inbound JSON. - You can map any inbound field to a custom field in AlertOps. - You can map any inbound field to the topic field in AlertOps, and use topics to track incidents and also to route incidents to teams.