Installing the AlertOps app would increase the productivity of your agents by providing the following support:

- This integration enables you to automatically open and close alerts sent from Freshservice .
- In AlertOps, you can craft a custom message to be sent out with the alert using any field from the inbound JSON.
- You can map any inbound field to a custom field in AlertOps.
- You can map any inbound field to the topic field in AlertOps, and use topics to track incidents and also to route incidents to teams.
					        	

							Please copy and paste the below link to gain access to the Inbound Integrations guide:
https://alertops.com/documentation/integrations/pre-built-integrations-2/freshservice-inbound/

Please copy and paste the below link to gain access to the Outbound Integrations guide:
https://alertops.com/documentation/integrations/pre-built-integrations-2/freshservice-outbound/